We want you to love your J. Strom pieces. If something isn't right, you have 30 days from your delivery date to return it for a refund.
To qualify for a return, items must be:
- Unworn, unwashed, and undamaged
- In original condition with all tags attached
- Returned with proof of purchase (order number or receipt)
Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.
Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs from your original order are non-refundable.
Need a different size? The fastest way to exchange is to place a new order for the size you need and return your original item for a refund under the policy above.
- Final sale or clearance items
Damaged or incorrect items
If your order arrived damaged or you received the wrong item, contact us at [your support email] within 7 days of delivery with a photo of the issue. We'll cover return shipping and send a replacement or refund at no cost to you in this case.
1. Email us at stromgroupllc@gmail.com with your order number and the item(s) you'd like to return.
2. We'll confirm your return is eligible and provide our return address.
3. Pack the item securely with tags attached and ship it back using a trackable method at your own expense.
4. Once received and inspected, we'll process your refund.
